Quality Policy


NLB Engineering Ltd is a leading designer, manufacturer and supplier of innovative plumbing products in the United Kingdom and Worldwide.
NLB is fully committed to meeting our customers’ requirements with regards to product and service quality.

In developing our business, products and services, NLB will:

• Comply promptly with all applicable laws, legislation, regulations and standards concerning quality.
• Develop operational controls and processes to continually improve our products and services.
• Ensure we have the necessary knowledge, resources and workforce skills to maximise our contribution to product and service quality.
• Communicate our Quality Policy to encourage suppliers, contractors, customers and staff to share in our aims to promote excellence in quality management.
• Consider the needs and expectations of customers.
• Regularly review our performance and set clear objectives to improve quality.
• Continually review and improve the Quality Management System.
• Regularly review the Quality Policy to ensure continued suitability.

Although the responsibility for the development of the policy rests with the management team our continued success in maintaining the high levels of quality we have always delivered requires the continuing commitment of our employees.

John Heffernan
Managing Director
May 2022